Process & Pricing

Process

The first goal is to help business/home owners break out of the cycle of misery. 80% of the problems you experience with your computers are due to outdated systems, anti-virus problems, no backup, no documentation or lack of configuration control. Unfortunately, when a problem occurs, getting back to “normal” is so painful and expensive that most people only address the symptoms but don’t address the root causes. I will help you resolve your existing problem as well as initiate the following proactive steps to keep your system working trouble-free.

We will:

  1. Assess your setup and deliver an action plan to solve your immediate problem or need.
  2. Document your current system configuration so you always know what you have and how it works together.
  3. Recommend steps to make your system as streamlined and efficient as possible in order to break the cycle and avoid future problems.
  4. Set up and pro-actively monitor anti-virus software to avoid future problems.
  5. Set up and pro-actively monitor backup strategy so in the event of a problem recovery is quick and painless.
  6. Install remote access software allowing me to virtually look over your shoulder to provide assistance and fix problems remotely.
  7. Business remote support – Provide remote support  (up to 5 hrs/month/machine) with guaranteed response within 30 minutes for critical outages, and respond within 2 hours for non critical issues.
  8. Home user remote support -Provide remote support  (up to 2 hrs/month/machine) with guaranteed response within 2 hours.

Pricing for Business Systems

The fees for support start at $100/month per person, per computer. If a person has more than one machine, additional systems are $35/month. Payments are accepted via credit card and online payments.

Pricing for Home Systems

The fees for support start at $45/month per person, per computer. If a person has more than one machine, additional systems are $15/month.

Payment Options

Payments are accepted via check, credit card and online payments.  I provide a 10% prepayment discounts  for those who choose to pay annually.

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